To ensure the success of a defect prevention program managers must provide strong support. This support is in the form ofplanning,supplying resources, training, and tools. Management must also establish supporting policies and encourage necessary cultural changes. Managers should ensure that a defect prevention team is well staffed, and has appropriate resources and organizational support. When pilot projects indicate posi tive results, managers should promote visibility for the successes and sup port appropriate process changes throughout the organization.Managers participate and serve as leaders in defect prevention activities such as action planning and monitoring. They are the leaders in project kick-off meetings. Managers should promote discussion and distribute lists of common defects and process change information to project team mem bers. They should also promote the inclusion of defect prevention activ ities as part of the project/test plans, and follow-up to ensure that all approved process changes are reflected in process documents and stan dards